Question 327General Subjects - 1st Asst/Chief

The correct answer is D) Active listening. Active listening is the most effective type of listening for resolving conflicts because it involves fully concentrating on what the other person is saying, asking clarifying questions, and paraphrasing to ensure mutual understanding. This demonstrates to the other person that you are engaged in the conversation and genuinely interested in their perspective, which can help diffuse tensions and facilitate a constructive dialogue. The other options, such as passive, defensive, or reactive listening, are less effective for conflict resolution as they do not promote active engagement and understanding between the parties involved.