Question 401General Subjects - 1st Asst/Chief

The correct answer is C) Active listening is when you make a response that states what you have heard from the employee. Active listening is a communication technique where the listener demonstrates that they have heard and understood the speaker's message by paraphrasing or summarizing the key points back to the speaker. This encourages feedback, clarification, and further discussion, helping to ensure mutual understanding between the manager and employee. The other options, while important aspects of communication, do not fully capture the essence of active listening, which is the verbal acknowledgment and reflection of the speaker's message.