Question 401General Subjects - 1st Asst/Chief

70% to pass

An important communication tool for managers is known as active listening. It helps better insure that managers understand employees and that feedback is encouraged. What is active listening?

AActive listening is when you allow the employee to finish what they are saying before speaking.

BActive listening is when you maintain eye contact with the employee the whole time they are speaking.

CActive listening is when you make a response that states what you have heard from the employee.

DActive listening is when you listen to an employee with undivided attention and not be distracted.

AI Explanation

The correct answer is C) Active listening is when you make a response that states what you have heard from the employee. Active listening is a communication technique where the listener demonstrates that they have heard and understood the speaker's message by paraphrasing or summarizing the key points back to the speaker. This encourages feedback, clarification, and further discussion, helping to ensure mutual understanding between the manager and employee. The other options, while important aspects of communication, do not fully capture the essence of active listening, which is the verbal acknowledgment and reflection of the speaker's message.