Question 29 CEL01 - Chief Engineer - Limited

The Correct Answer is A **Why Option A ("One-on-one, face-to-face") is correct:** Information richness refers to the capacity of a communication channel to convey complex information, clarify ambiguity, and provide timely feedback. A one-on-one, face-to-face interaction is considered the richest form of communication because it simultaneously allows for: 1. **Multiple cues:** The receiver can process verbal words, tone of voice (paralanguage), body language (kinesics), facial expressions, and spatial relationships (proxemics). 2. **Immediate feedback:** The sender can observe and respond instantly to the listener's reactions, leading to high levels of clarity and understanding. 3. **Personal focus:** The interaction is solely focused on the two individuals, maximizing the attention paid to all verbal and non-verbal signals. **Why the other options are incorrect:** * **B) Telephone conversation:** This medium loses visual non-verbal cues (body language, facial expressions). While it retains tone of voice and verbal content, the absence of visual feedback significantly reduces its richness compared to face-to-face interaction. * **C) Large-group meeting:** Although face-to-face, the richness is diluted. The feedback cycle is slower, and individual non-verbal cues are harder to monitor because the focus is dispersed among many people. The communication often becomes less personal and more formalized. * **D) Small-group meeting:** This option offers higher richness than a large group but is still less rich than one-on-one. The attention and feedback loop are shared among several people, meaning the sender cannot focus entirely on the non-verbal reactions of a single individual, thus slightly lowering the overall clarity and impact compared to a direct one-on-one exchange.